We will endeavour to process all orders the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the following business day. Orders are processed from London, UK.
Availability of products cannot be guaranteed. If you have ordered an item that is not available or is delayed, we will notify you via email or telephone.
You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched. Please note that all our shipments are insured. UK and EU residents will pay VAT on their purchase.
For international orders, a customs duty will be charged to you depending upon the country in which you reside. Alex Eagle Studio is not responsible for payment of this duty. The shipping company will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs. It will be your responsibility to pay the necessary charges for local authorities to release the goods.
All orders are delivered using DHL, excluding art and furniture items where we use specialist shipping companies. All items will be safely packed.
Any further inquiries should be directed to [email protected]
You have the legal right to return your order within 14 working days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed in store, excluding the initial shipping cost. If you want to cancel your order, you will need to follow the procedure set out below within the fourteen days. Before placing an order with alexeagle.co.uk you must have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact our customer service via email at [email protected] before placing your order with us.
Alex Eagle Studio will offer a refund provided that the products are returned unused, unworn, unwashed, unaltered, in perfect and saleable condition, with all original tags and packaging attached and accompanied by the original sales receipt. We cannot accept returns of personalised or special-order items.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession and we hold the right to deny returns if the merchandise returned does not meet our policy requirements.
The buyer is responsible for any costs involved in returning goods.
Customers within the EU are responsible for organising return shipment using their preferred local courier and for any costs involved.
Customers outside the EU should email us on [email protected] We will create a return shipping label with our preferred courier and deduct the cost from the amount to be refunded. If you organise your own return shipment, you will be responsible for any taxes and duties incurred.
Alex Eagle Studio is not responsible for return shipping costs nor duty reimbursement in the case of international purchases.
When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation and you are advised to arrange your own insurance. We cannot accept responsibility for parcels lost in transit.
Alex Eagle Studio will, however, cover the return costs for faulty items or items that are damaged in transit to you in which case you should contact [email protected] with photographic evidence. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to process the return.
All sales are final after 14 days of purchase.
Procedure for returning goods
To return an item please:
1. Please ensure the item is unused, unworn, in perfect and saleable condition, with all original tags and packaging attached and accompanied by the original sales and returns sent to you in the package.
2. Please fill in details for the items you would like to return in the returns form sent to you with the package. If you have lost the returns form please download one from our returns policy page (website footer).
3. For orders within the EU, please organise return shipment using your preferred local courier. Please note you will be fully responsible for payment of all return shipping costs.
4. For international orders (outside of the EU), please email us on [email protected] and we will create a return shipping label and deduct the cost from the amount to be refunded. If you organise your own return shipment, you will be responsible for any taxes and duties incurred.
5. Items should be returned to: Attn: Online Shop, Alex Eagle Studio, 6-10 Lexington Street, London W1F 0LB
If the item returned meets our return terms, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed in the shop, excluding the initial shipping cost. Please read our terms for further information or email us at [email protected]