Please read the following terms and conditions carefully as they govern the use of this website.
All material contained within the Alex Eagle website (https://www.alexeagle.co.uk/) is covered by a disclaimer and protected by copyright laws.
Access to this website (https://www.alexeagle.co.uk/) is subject to the following conditions:
Except as expressly stated in this site, no part of this website, including information, images, logos, photos, and overall appearance of the site, may be copied, republished, broadcast or reproduced in any form whatsoever without the prior written permission of the copyright holders except for your own personal or non-commercial use.
You also agree, on entering this site, not to adapt, alter or create a derivative work from the site content except for your own personal, non-commercial use.
The Alex Eagle logo is property of Alex Eagle Store Limited, trading as Alex Eagle Studio. All other trademarks and logos used in this website are the trademarks or logos of their respective owners.
Links to other websites
This website contains links to other websites that are operated by third parties. Alex Eagle Store Limited, trading as Alex Eagle Studio, does not accept any liability over the content of these third party sites. The existence of these links do not constitute an endorsement of such websites, and your linking to these sites is at your own risk.
Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission.
Limitation of Liability
Alex Eagle Store Limited, trading as Alex Eagle Studio, does not guarantee that access to this website will be uninterrupted, that this website will be free from viruses or that this website cannot be tampered with by third parties. This website and the information are provided on an ‘as is’ basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose. Use of this website and the information is entirely at the user’s sole risk. In no event will Alex Eagle Store Limited, trading as Alex Eagle Studio, be liable for any damages whatsoever arising out of or related to this website. Your sole and exclusive remedy for dissatisfaction with this website and/or information is to stop using the site and the information.
Modification of the Terms and Conditions
Alex Eagle Store Limited, trading as Alex Eagle Studio, may modify the terms of this agreement on this site. You agree to periodically review this agreement to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing this site. Your continued use of this website following such notification of any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions.
Online Returns Policy
You have the legal right to return your order within 14 working days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed in store, excluding the initial shipping cost. If you want to cancel your order, you will need to follow the procedure set out below within the fourteen days. Before placing an order with alexeagle.co.uk you must have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact our customer service via email at [email protected] before placing your order with us.
Alex Eagle Studio will offer a refund provided that the products are returned unused, unworn, unwashed, unaltered, in perfect and saleable condition, with all original tags and packaging attached and accompanied by the original sales receipt. We cannot accept returns of personalised or special-order items.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession and we hold the right to deny returns if the merchandise returned does not meet our policy requirements.
The buyer is responsible for any costs involved in returning goods.
Customers within the EU are responsible for organising return shipment using their preferred local courier and for any costs involved.
Customers outside the EU should email us on [email protected]. We will create a return shipping label with our preferred courier and deduct the cost from the amount to be refunded. If you organise your own return shipment, you will be responsible for any taxes and duties incurred.
Alex Eagle Studio is not responsible for return shipping costs nor duty reimbursement in the case of international purchases.
When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation and you are advised to arrange your own insurance. We cannot accept responsibility for parcels lost in transit.
Alex Eagle Studio will, however, cover the return costs for faulty items or items that are damaged in transit to you in which case you should contact [email protected] with photographic evidence. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to process the return.
Returns policy requirements
All sales are final after 14 days of purchase. Returns outside of this period will not be accepted.
Please take care trying on items as all products must be returned in a new and unused condition with all packaging and tags still attached.
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box. Please place the shoe box inside another box in order to prevent damage during shipping.
Beauty items must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note that fragrance are final sale and cannot be returned due to transport restrictions.
Undergarments & Swimwear
Knickers, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
Limited-Edition Products (including Antiques) and Books
As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.
Technology products should be returned in the original packaging.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
We try to display the colours of our products on our website as accurately as possible but please note that photography can sometimes alter the colour of items. Also as computer monitors, tablets and mobile devices vary, we cannot guarantee that colours will be exactly as they appear on your device.
Procedure for returning goods
Please ensure the item is unused, unworn, in perfect and saleable condition, with all original tags and packaging attached and accompanied by the original sales and returns sent to you in the package.
Please fill in details for the items you would like to return in the returns form sent to you with the package. If you have lost the returns form please download form here.
For orders within the EU, please organise return shipment using your preferred local courier. Please note you will be fully responsible for payment of all return shipping costs.
For international orders (outside of the EU), please email us on [email protected] and we will create a return shipping label and deduct the cost from the amount to be refunded. If you organise your own return shipment, you will be responsible for any taxes and duties incurred.
Items should be returned to: Attn: Online Shop, Alex Eagle Studio, 6-10 Lexington Street, London W1F 0LB
If the item returned meets our return terms, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed in the shop, excluding the initial shipping cost. Please read our terms for further information or email us at [email protected]
We will endeavour to process all orders the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the following business day. Orders are processed from London, UK.
Availability of products cannot be guaranteed. If you have ordered an item that is not available or is delayed, we will notify you via email or telephone.
You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched. Please note that all our shipments are insured. UK and EU residents will pay VAT on their purchase.
For international orders, a customs duty will be charged to you depending upon the country in which you reside. Alex Eagle Store Limited, trading Alex Eagle Studio is not responsible for payment of this duty. The shipping company will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs. It will be your responsibility to pay the necessary charges for local authorities to release the goods. We regret to inform you that, unfortunately, we are unable to ship to Russia and Belarus.
All orders are delivered using DHL, excluding art and furniture items where we use specialist shipping companies. All items will be safely packed.
DHL shipping times are:
UK, Germany and France: 1-2 Days
Rest of Europe: 1-3 Days
US: 1-3 Days
Rest of the World: 2-6+ Days
Shipping times for art and furniture items will be quoted individually.
Any further inquiries should be directed to [email protected] or call us on +44 (0)20 75890588.
Buying a virtual Gift Card
Sent directly to your recipient’s inbox.
Choose how much you would like to give in British Pounds (GBP).
Add the recipient’s name, email address and a personal message.
The Gift Card will be emailed to the recipient and a delivery receipt will be emailed to you.
How to redeem a Gift Card
Gift Cards are redeemed on the payment page when making your purchase by entering your code. Please note that Gift Cards can only be used at www.alexeagle.co.uk. If you wish to transfer your Gift Card for in-store purchases please email [email protected] prior to your visit so that this can be arranged. Please be aware that credit is only online or in-store and cannot be shared between them.
If the value of your Gift Card is more than the total order, the remaining balance will automatically be credited to your Alex Eagle account.
If your order exceeds the value of the Gift Card, the balance must be paid by credit or debit card.
Gift Cards are valid for 12 months from date of purchase.
Gift Cards are non-transferable.
Alex Eagle Studio is not responsible if a Gift Card is lost, stolen, destroyed or used without your permission.
Alex Eagle Studio reserves the right to cancel a Gift Card if we deem such action is necessary.
Gift Cards cannot be used in conjunction with any other offer.
A virtual Gift Card will be emailed to the recipient.
A delivery notification will be emailed to you for your reference.
The virtual Gift Card will arrive on the recipient’s email inbox as soon as we have processed your order and taken payment.
No delivery charges apply on Gift Card(s)-only orders.
If a customer purchases a Gift Card or Gift Cards alongside other products, standard delivery charges will apply.
Gift Cards cannot be returned or exchanged for a card refund.
All returned items that were paid for with a Gift Card will be refunded as store credit to your Alex Eagle account for you to use against future purchases.
If you return an item paid by both Gift Card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as store credit.
To return an item that you have purchased with a gift card, see here.
Gift Cards are only valid for the named recipients.
You may occasionally receive discount codes from us, via email or through promotional materials.
Each code is unique to the recipient, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date, which will be stated at the time of promotion or on accompanying promotional materials which cannot be modified. Codes can only be redeemed online.
When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.
Only one discount voucher can be used per order.
If any other rules apply to a specific promotion, these will be clearly stated at the time of promotion or on accompanying promotional materials.
The Practice at Alex Eagle
The Practice at Alex Eagle offers health and beauty treatments in our Central London studio. Please note when booking that therapists are only available on select dates.
Please note that all bookings cancelled or amended with less than 24 hours notice are non refundable. Cancellations made prior to this window will be refunded in full.