We will endeavour to process all orders the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the following business day. Orders are processed from London, UK.
Availability of products cannot be guaranteed. If you have ordered an item that is not available or is delayed, we will notify you via email or telephone.
You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched. Please note that all our shipments are insured. UK and EU residents will pay VAT on their purchase.
For international orders, a customs duty will be charged to you depending upon the country in which you reside. Alex Eagle Store Limited, trading Alex Eagle Studio is not responsible for payment of this duty. The shipping company will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs. It will be your responsibility to pay the necessary charges for local authorities to release the goods. We regret to inform you that, unfortunately, we are unable to ship to Russia and Belarus.
All orders are delivered using DHL, excluding art and furniture items where we use specialist shipping companies. All items will be safely packed.
DHL shipping times are:
UK, Germany and France: 1-2 Days
Rest of Europe: 1-3 Days
US: 1-3 Days
Rest of the World: 2-6+ Days
Shipping times for art and furniture items will be quoted individually.
Any further inquiries should be directed to [email protected] or call us on +44 (0)20 75890588.